07 578 9733

Infant, Child & Youth Support Services

Angela McCray

Social Worker



Monday to Friday
8am to 4.30pm
Closed Public holidays

The Kaupapa

  • To support whaiora, families/whanāu and carers in maximising the individual developmental potential and mental health of infants, children, adolescents and youth between the ages of 0-19 years up to their twentieth birthday.
  • To establish a strong foundation for ongoing mental health and wellbeing.
  • To be infant, child, adolescent and youth centered
  • To ensure family and whanāu participation
  • Provide a culturally safe and supportive service for tangata whaiora and their whānau that promotes independence, resilience and importance so they become leaders in their own recovery.
  • We do this by fostering the tikanga policies of:
    • Pono – reality, truth, honesty, integrity.
    • Tika – doing things right, in the right way, in the right order.
    • Aroha – affection, compassion, empathy, generosity.

Accessing Our Service

  • Access is generally by referral from primary practitioners, school counselors, Oranga Tamariki and/or professionals in other sectors.
  • Self-referrals or referrals made by family and whanāu of the infant, child or adolescent will also be accepted.


Consideration in determining the setting for our service and whaiora is based on cultural appropriateness, accessibility, gender, age and developmental stage and the most effective and efficient use of resources. Some service delivery may also be electronic.

Service Delivery

1. Initial Assessment

  • A comprehensive assessment forms the basis of the recommended treatment, intervention or support.
  • The assessment process will vary and shall take into account individual circumstances. It may include agreed family/whanāu and support people where practicable.
  • The assessment will take into consideration cultural needs.
  • The assessment will help develop an initial Recovery Plan, which will include treatment, intervention or support options, appropriate risk assessment/management and the plan for discharge.
  • The Recovery Plan will be developed with whaiora and informed consent obtained.

2. Recommendations

Treatment, intervention and/or support options recommended shall be specific to whaiora’s mental health problems that require specialist intervention.

3. Informed Consent

Whaiora/consumer will give written informed consent for treatment, intervention and/or support and will receive a copy of this with their Recovery Plan.

4. Recovery Plan

  • Developed collaboratively with whaiora/consumer;
  • Will identify goals toward discharge and supports to assist you in achieving those goals.
  • The Plan will address the broader physical, spiritual, social and psychological needs and aspirations under the model of Te Whare Tapa Wha;
  • May also provide information about the role of whanāu and supports available to them and other social networks.

5. Relapse Prevention Plan

Shall include:

  • Early warning signs
  • Wellness maintenance
  • Relapse prevention information
  • May include advance directives

6. Discharge Planning

A planned process that forms part of the recovery plan.

  • Will always involve tangata whaiora/consumers
  • May include advance directives
  • Will identify medication on discharge and education about this
  • Will include how whaiora, whanāu and/or other services or agencies on how to re-engage with our service if required.
  • A copy of the Discharge Plan will be given to whaiora.


  • When an assessment identifies needs that cannot be met by the service criteria, the service will provide advice/referral to other services that are resourced to meet those needs however, where appropriate, joint care and planning between services will be used to ensure your needs are identified and responded to.
  • Consumers/tangata whaiora and their whanāu shall be encouraged to participate in evaluation/review at each step.
  • Referral to Oranga Tamariki may be made if there are any care and protection issues.
  • Te Tomika Trust recognise the value of supporting children, adolescents and youth in maintaining their attendance at school and/or employment where possible and will collaborate and liaise with education and employment personnel.

Exiting the Service

Consumers may exit this Service by transfer or discharge.

Contact Us

Ph 07 578 9733
Fax 07 577 3450
60 Grace Road Tauranga 3112